RS Team Ltd — Terms, Conditions and Regulations

Last updated: 22 October 2025

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By using our website, contacting us by phone, or engaging our services by any other means, you agree to these Terms, Conditions and Regulations.

These Terms form the basis of the agreement between you (“the Customer”) and RS Team Ltd (“we”, “us”, or “our”), registered in England and Wales (No. 15643842), trading as R.S.T. Renovations, R.S.T. Bathroom Renovations, R.S.T. Tiling, R.S.T. Home Improvements, R.S.T. Plumbing and Heating, RSTeam Derby, and R.S.T. Derby.

Our website: www.rs-team.co.uk

Contact: info@rs-team.co.uk | 07307 254703

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1. Booking Process, Quotation and Price

a. Quotation Visits – After your initial contact, we will arrange a date and time for a specialist to attend your property to provide a written quotation. In some cases, we may request photographs instead of an in-person visit.

b. Acceptance of Quotation – Your written acceptance of the quotation creates a legally binding contract. Once accepted, you become our customer and agree to proceed under these Terms.

c. Validity and Withdrawal – Quotations are valid for 10 days from the date of issue. We may update or withdraw a quotation before acceptance. If no response is received within 10 days, the quotation will automatically expire.

d. Booking Fee for Multi-Day Projects – For projects estimated to last more than four (4) working days, a £200 booking fee will be required to secure your scheduled start date. The booking fee will be deducted from your final invoice total. If you cancel the project within your statutory 14-day cooling-off period, this booking fee will be refunded in full. If you cancel after the cooling-off period or less than 7 days before the scheduled start date, the booking fee will be retained to cover administrative and scheduling costs.

e. Commencement of Work – Once the quotation is accepted and any required deposit or booking fee is paid, we will schedule your works.

f. Communication During Works – You or a nominated representative (aged 18 or over) must remain contactable during the works to approve any additional charges or variations. Waiting time due to delayed responses will be charged at our current hourly rate.

g. Additional Charges – If unforeseen issues arise, additional charges may apply. We will always explain these in writing and ask you to approve an amended quotation before proceeding. Customer Non-Response or Refusal to Proceed: If you do not respond in writing within 24 hours to approve additional works, or if you indicate that you do not wish to proceed with the remaining works as per the quotation, you will be required to pay in full for all works completed to date, including any waiting time incurred. The charge will be calculated at £520 per full day of work. Payment is due immediately to cover the completed work.

h. Pricing and Validity – All prices include materials, labour, and delivery (unless stated otherwise) and are inclusive of VAT. Prices may be adjusted if supplier costs change before acceptance.

i. Minimum Charge – A minimum charge of one hour applies for all site attendances.

j. Certificates and Documentation – Requests for certification or documentation must be agreed upon before accepting the quotation. Such documents will not be released until the full payment is received.

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2. Bulk and Packaged Materials

For efficiency and project continuity, some materials are purchased in bulk quantities or packs. Once ordered and used for your project, these materials cannot be recalculated or refunded if leftovers occur. Any leftover or unused materials remain your property if you request them in writing before project completion. If no request is made, RS Team Ltd reserves the right to retain or responsibly dispose of leftover materials.

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3. Video Documentation and Marketing Consent

During the initial consultation as well as during the works process, our team may record video footage of renovation areas for internal reference and promotional purposes. By booking a consultation, you consent to recording, planning use, and marketing publication unless you opt out in writing before the visit.

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4. Payment Terms

All materials must be paid for before work begins. Labour costs are divided into three stages: demolition/prep, coverings, and fixtures. Each stage requires payment before proceeding. Late payments may incur downtime or admin charges.

Payments are to be made by either cash, debit card, credit card, or bank transfer to RS Team Ltd (HSBC sort code: 401800, account number: 21338498).

All payments in respect of gas works carried out on behalf of RS Team Ltd shall be made either directly to the attending gas engineer or to RS Team Ltd by way of BACS transfer prior to the engineer’s departure from the site. Payment shall be deemed due and payable immediately upon completion of the works, and no engineer shall be required to leave the site until payment has been received in full in accordance with this clause.

👉 Debit and credit card payments are subject to an additional 2% fee, calculated on the total invoice value.

 

5. Working Hours

Standard hours: 08:00 am – 6:00 pm, Monday to Friday. Each working day (on-site) consists of 8 hours, including a 20-minute break. Working hours include time spent on material supply, research, or planning associated with the project. Work outside these hours may incur additional charges.

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6. Cancellations

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period. To cancel, notify us in writing. Custom materials and emergency works are exempt.

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7. Liability, Loss, and Guarantees

We are not liable for pre-existing defects or misuse. Labour is guaranteed for 30 days; materials are covered by manufacturer warranties. Guarantees are void if third parties alter our work.

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8. Parking

If parking restrictions apply, you must arrange suitable parking or cover any related fees or penalties.

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9. Conduct, Communication, and Complaints

Aggressive or abusive behaviour toward staff or contractors will result in cessation of works and full charges for completed work. Complaints must be submitted in writing.

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10. Definitions

“In writing” includes communication by email, text, or WhatsApp.

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Contact Details

Email: info@rs-team.co.uk

Telephone: 07307 254703

Website: www.rs-team.co.uk

Compliance Note

This document complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.